1. Processing Time
- All orders are processed within 3-5 business days after payment has been confirmed.
- Customization of your ID card may take additional time, depending on the complexity of the order.
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 7-14 business days (depending on location).
Shipping is handled by trusted carriers, and we will select the best option based on your location and order.
3. Shipping Fees
- Standard Shipping is free on all orders.
- Express Shipping fees vary depending on your location and order size. The cost will be calculated at checkout.
Please note that shipping fees are non-refundable.
4. International Shipping
We currently offer international shipping to most countries. Please note that delivery times and fees may vary depending on the destination country. Import duties, taxes, and fees are the responsibility of the buyer and are not included in the shipping charges.
5. Order Tracking
Once your order has shipped, we will provide you with a tracking number. You can track the progress of your order through the carrier’s website. If you have any issues with tracking or delivery, please contact us for assistance.
6. Shipping Delays
While we strive to meet delivery estimates, delays may occur due to circumstances beyond our control, such as weather, customs, or high order volumes. We appreciate your understanding and patience.
7. Incorrect Address
Please ensure your shipping address is correct before placing an order. If you realize that you’ve made an error, contact us as soon as possible at [email protected]. We will try our best to make changes, but once the order has been shipped, we cannot modify the address.
8. Lost or Stolen Packages
XID.SK is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If you believe your package is lost or stolen, please contact the carrier directly to resolve the issue. If you need assistance, feel free to reach out to us.
9. Damaged Packages
If your package arrives damaged, please follow these steps:
- Do not discard the packaging: Retain all packaging and the damaged item.
- Contact Us: Email us at [email protected] within 3 days of receiving the package.
- Provide Evidence: Include photos or videos of the damage for our review. We will assess the situation and arrange for a replacement or refund if applicable.
10. Shipping Address
Please ensure that the shipping address provided is complete and accurate. XID.SK is not responsible for delivery failures caused by incomplete or incorrect addresses. If an order is returned to us due to an address error, we may require additional shipping fees to resend the package.
11. Contact Us
If you have any questions or concerns about your order or shipping, please contact us:
- Email: [email protected]